cancellation- and payment terms
At the Bühlmann Family
Below you can read about all payment- and cancellation terms at the Bühlmann family. These terms apply to all the group’s hotels: Scheelsminde in Aalborg, Nørre Vosborg in Vemb, Airport Hotel in Aalborg, Villa Provence in Aarhus, Peak 12 Hotel in Viborg and Pier 5 Hotel in Aalborg.
terms of payment for online booking
When booking online, the full amount is paid, including any additional purchases in connection with the booking. Payment is made by credit card via DIBS (Danish Internet Payment System). If payment is not completed, the booking will be cancelled automatically.
Once the payment is completed and approved, the reservation is guaranteed. You will then receive a confirmation of the reservation. All prices include VAT.
Cancellation and reduction on groups & events
Cancellations must always be in writing. Cancellation refers to total cancellation, reduction, rescheduling , shortening or other significant changes in relation to the confirmation. The cancellation cost is calculated by the size of the reservation (from arrival to departure) according to the contract or the most recent reservation update at the time when the cancellation policy came into effect (find % in the table below).
Accommodation
cost
*0%
50%
75%
90%
95%
100%
10-20 rooms
Up to 30 days
29-20 days
19-10 days
9-5 days
4 days to 24 hours
24–0 hours
21-50 rooms
Up to 60 days
60-40 days
39-20 days
19-10 days
9 days to 24 hours
24–0 hours
50+ rooms
Up to 90 days
90-60 days
59-30 days
29-15 days
14 days to 24 hours
24–0 hours
*Paid reservation fee (10%) will not be refunded upon total cancellation.
*In case of no-show, the first night of the stay will be invoiced at full price.
Event
cost
*0%
50%
75%
90%
95%
100%
up to 30 people
Up to 45 days
45-21 days
20-15 days
15-5 days
4 days to 24 hours
24–0 hours
Up to 50 people
Up to 60 days
60-40 days
39-20 days
19-10 days
9 days to 24 hours
24–0 hours
50+ people
Up to 90 days
90-60 days
59-30 days
29-15 days
14 days to 24 hours
24–0 hours
Cancellations must always be in writing. Cancellation refers to total cancellation, reduction, rescheduling , shortening or other significant changes in relation to the confirmation. The cancellation cost is calculated by the size of the reservation (from arrival to departure) according Contract or the most recent updated reservation at the time of the cancellation terms come into effect.
Accommodation with breakfast 1-4 rooms
- Cancellation must be made no later than 18:00 on the day before arrival.
- After this time, cancellation will then be invoiced at full price.
Accommodation with breakfast 5-9 rooms
- Cancellation must be made no later than 72 hours before arrival.
- A reduction by 1 room can be made until 18:00 on the day before arrival.
- After this time, cancellation/reduction will be invoiced at full price.
Récit- og tasting stay 1-4 rooms
- Cancellation must be made no later than 48 hours before arrival.
- After this time, cancellation will then be invoiced at full price.
Récit- og tasting stay 5-9 rooms
- Cancellation must be made no later than 96 hours before arrival.
- A reduction by 1 room can be made until 18:00, 48 hours before to arrival.
- After this time, cancellation/reduction will be invoiced at full price.
Accommodation with diner & breakfast 1-4 rooms
- Cancellation must be made no later than 18:00, before arrival.
- After this time, cancellation will be invoiced at full price.
Accommodation with diner & breakfast 5-9 rooms
- Cancellation must be made no later than 96 hours before arrival.
- A reduction by 1 room can be made until 18:00, 48 hours before to arrival.
- After this time, cancellation/reduction will be invoiced at full price.
Non-refundable
- A product where you save 10% on booking.
- This product cannot be changed, cancelled or reduced.
Deals & other certificates
- The rules on the certificate apply.
