cancellation- and payment terms

At the Bühlmann family

Below you can read about all payment- and cancellation terms at the Bühlmann family. These terms apply to all the group’s hotels: Scheelsminde in Aalborg, Nørre Vosborg in Vemb, Airport Hotel in Aalborg, Villa Provence in Aarhus, Peak 12 Hotel in Viborg and Pier 5 Hotel in Aalborg.

Payment terms for online booking

When booking online, the full amount is paid, including any additional purchases in connection with the booking. Payment is made by credit card via DIBS (Danish Internet Payment System). If payment is not completed, the booking will be cancelled automatically.

Once the payment is completed and approved, the reservation is guaranteed. You will then receive a confirmation of the reservation. All prices include VAT.

Cancellation and reduction of groups and events

Cancellations must always be in writing. Cancellation refers to total cancellation, reduction, rescheduling , shortening or other significant changes in relation to the confirmation. The cancellation cost is calculated by the size of the reservation (from arrival to departure) according to the contract or the most recent reservation update at the time when the cancellation policy came into effect (find % in the table below).

Accommodation

cost

*0%

50%

75%

90%

95%

100%

10-20 rooms

Up to 30 days

29-20 days

19-10 days

9-5 days

4 days to 24 hours

24–0 hours

21-50 rooms

Up to 60 days

60-40 days

39-20 days

19-10 days

9 days to 24 hours

24–0 hours

50+ rooms

Up to 90 days

90-60 days

59-30 days

29-15 days

14 days to 24 hours

24–0 hours

*Paid reservation fee (10%) will not be refunded upon total cancellation.
*In case of no-show, the first night of the stay will be invoiced at full price.

Event

cost

*0%

50%

75%

90%

95%

100%

up to 30 people

Up to 45 days

45-21 days

20-15 days

15-5 days

4 days to 24 hours

24–0 hours

Up to 50 people

Up to 60 days

60-40 days

39-20 days

19-10 days

9 days to 24 hours

24–0 hours

50+ people

Up to 90 days

90-60 days

59-30 days

29-15 days

14 days to 24 hours

24–0 hours

Overnight stay with breakfast 1–4 rooms

  • Cancellation must be made no later than 18:00 on the day before arrival.
  • After this time, cancellation will then be invoiced at full price.

Overnight stay with breakfast 5–9 rooms

  • Cancellation must be made no later than 72 hours before arrival.
  • A reduction by 1 room can be made until 18:00 on the day before arrival.
  • After this time, cancellation/reduction will be invoiced at full price.

Récit and tasting stays 1–4 rooms

  • Cancellation must be made no later than 48 hours before arrival.
  • After this time, cancellation will then be invoiced at full price.

Récit and tasting stays 5–9 rooms

  • Cancellation must be made no later than 96 hours before arrival.
  • A reduction by 1 room can be made until 18:00, 48 hours before to arrival.
  • After this time, cancellation/reduction will be invoiced at full price.

Overnight stay with dinner and breakfast 1–4 rooms

  • Cancellation must be made no later than 18:00, before arrival.
  • After this time, cancellation will be invoiced at full price.

Overnight stay with dinner and breakfast 5–9 rooms

  • Cancellation must be made no later than 96 hours before arrival.
  • A reduction by 1 room can be made until 18:00, 48 hours before to arrival.
  • After this time, cancellation/reduction will be invoiced at full price.

non-refundable

  • A product where you save 10% on booking.
  • This product cannot be changed, cancelled or reduced.

Vouchers and other certificates

  • The rules on the certificate apply.